EASY RETURNS

Absolutely no refunds. Only store credits will be issued once your return is processed.

*(Final Sale Items 50% Off or more including accessories & apparel cannot be returned or exchanged)*

Please click the link to process your return.

https://returns.richcommerce.co/return/new?c=Bdonnas

Return FAQs

Q1.  What is the return policy?

Returns must be made within 10 days of delivery date. Do not return any merchandise outside of the return window without contacting customer service.

***Please note that a restocking fee may apply***

Customer Service Email: support@bdonnas.com

The shoes and shoe box must be in original “new” condition or the return will not be allowed. Bdonnas.com does not accept returns unless they are returned in their original shoe box. All shoe boxes must be shipped back in an outer carton (poly bag or box). Any shoe boxes shipped back without an outer shipping carton will be refused.

Please ship your exchange via a traceable signature-required service to ensure delivery and proper credit.

Unfortunately, at this time, return shipping costs are non-refundable.

Please allow a minimum of 10 days for us to receive and process your return. In most instances, your return will be processed much sooner. 

Q2.  Can I get something sent to me in exchange for my returned item so I don’t have to pay shipping again?

We do not offer Refunds or Exchanges. Store credit gift codes are issued for all returns. When your return is received and approved via Easy Return ,you will be issued a store credit gift code to return to the website and purchase item(s) of choice. Original shipping cost will be included in store credit gift code amount. Items often times sell out before we receive customer returns and for our records a new order would need to be made. 

Q3.  Which items are eligible for return?

You may return unworn, unwashed, & unused items within 10 days of the Delivery date for STORE CREDIT ONLY.  Items must have all tags attached and be in the original condition. Please be aware if you return a garment that has cigarette smoke, odors, perfume, deodorant, makeup, snags, etc. We will not accept the return, and you will be responsible for the shipping cost to return item(s). Bdonnas.com reserves the right to refuse any return attempt that does not meet  requirements.

Q4.  What items are final sale?

*Clearance items marked "Final Sale"

*All Promotion sales 50% or more off

*Accessories

 ITEMS STAMPED FINAL SALE NO RETURN/EXCHANGE WILL NOT BE ACCEPTED

Q5.  Where do I send my returns?

Bdonnas Customer Service

9108 Chancellor Row

Dallas, TX 75247

 All items should be sent with delivery confirmation as we are not responsible for lost packages. 

 

Q6.  How do I redeem my store credit? 

When placing an order online you will enter the gift code (sent via email )at check out to redeem your store credit. 

Store Credits (valid 1 year after order date)

Store credits will be issued for any difference in the exchange dollar amount and will remain active for 1 year of order date. 

Q7.  Do you offer refunds, exchanges, or price adjustments?

Bdonnas.com doesn't offer any form of refunds, exchange or price adjustment. (If a promotional sale is going on during the time of your purchase but you do not use the promo code or you have computer glitches we cannot adjust the prices.)        

Q8.  I have a question, can you help me?

Email Inquiries: support@bdonnas.com

Please have your order/invoice number and/or name when emailing otherwise we cannot assist you until you have them.  

Q9.  I refused the package or there was an issue with my address; can I get a refund?

If your order was successfully shipped and you refused the item, or if USPS finds the address as "un-deliverable" we will not issue a refund. 

*If your package is refused you will be issued a store credit upon receipt of return package

*If your package has delivery issues and returned to our office, you will receive a phone call or email to pay for your package to be return to you( we recommend using a different address).

Q10. What if I receive a defective product?

Damaged or Defective Products

All Claims for damaged or defective products must be submitted via email: support@bdonnas.com within 5 days of delivery date.  Please include digital photos of the damage area. If the damage or defect is a result of a manufacturing flaw, we will replace your product with the same style or a style of comparable value. You will have 10 days from the delivery date to return your damaged product. 

Please note that the product life expectancy depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. Any product damage determined to be normal wear and tear or that have exceeded the reasonable life expectancy of the product will not be covered or replaced.